Privacy Policy
Legal Disclaimer
At Flora Naturopathy, we are committed to protecting your privacy and ensuring that your personal and sensitive information is handled in a secure and responsible manner. This policy explains how we collect, use, store, and share your information when you engage with our services.
Collection of Personal Information
We may collect personal information, such as your name, contact details, medical history, lifestyle information, and any other data relevant to providing our naturopathic services. This information is collected through various means, including:
Completing forms for consultations
Corresponding with us via email or phone
Signing up for newsletters or resources
Booking appointments or purchasing services/products
Interacting with us on social media
We collect this information to provide you with the best possible naturopathic care, advice, and services tailored to your needs.
Use of Your Information
Your personal information may be used for the following purposes:
To provide the services you request
To communicate with you regarding your appointments, treatment plans, or follow-ups
To send newsletters, updates, or other materials related to your health and well-being
To improve our services, including website functionality and user experience
To comply with legal or regulatory requirements
We will only use your information in ways that align with the purpose for which it was collected. If we intend to use your data for a new purpose, we will obtain your consent.
Sensitive Information
As a naturopath, we may collect sensitive information such as your medical history, family health background, and lifestyle choices. We will only collect sensitive information when necessary and with your explicit consent. We store and handle sensitive information with the utmost care, ensuring it is protected from misuse or unauthorized access.
Data Storage and Security
We store your personal and sensitive information securely, using password-protected systems and encrypted software. Access to your information is limited to authorized personnel only, and we take all reasonable steps to protect it from misuse, loss, and unauthorized access.
Third-Party Disclosure
We may disclose your information to third-party service providers, but only when necessary for the purpose of delivering our services to you, such as:
Referring you to other healthcare professionals (with your consent)
Sending you products or materials you've requested
Managing our administrative tasks (e.g., accounting, IT support)
We ensure that any third-party service providers have adequate privacy and security measures in place.
International Disclosure
While most of your information will be stored within Australia, some third-party service providers may be located overseas. We will take reasonable steps to ensure that these providers meet our privacy standards.
Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve your experience and gather statistical information. These tools may collect data about your browsing behavior, which helps us optimize our website. You can opt-out of Google Analytics through your browser settings.
Access and Correction of Information
You have the right to access and request correction of your personal information at any time. If you wish to update your details or have any concerns about the accuracy of the information we hold, please contact us.
Legal Compliance
We will disclose your information if required by law or in response to legal requests, such as a subpoena or court order.
Changes to the Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about how we handle your personal information, please feel free to contact us at:
Flora Naturopathy
Email: hello@floranaturopathy.com
Website: www.floranaturopathy.com
By using our website and services, you consent to our privacy practices as outlined in this policy.